Help, er gaat iets mis?

Samen met onze Britse collega's proberen we alles zo vlot mogelijk te laten verlopen, maar soms gaat het fout...

Sommige gebruikers zitten vast op de pagina met school en postcode. We zien dat dit gebeurt als je koos om geen meldingen te krijgen. Dit is natuurlijk niet de bedoeling, en TT UK is druk in de weer dit te verhelpen. De workaround is even de meldingen aanzetten en dan nadien weer uitzetten. Sorry voor dit ongemak. Los dit het nog niet op, we kunnen helpen, klik hier!

Vooral met de notificaties kunnen er dingen mis gaan, maar daar hebben we spijtig genoeg zelf de minste impact op. De Britse Teacher Tapp verzamelde deze tips voor de verschillende soorten telefoons:

Are you missing out on Teacher Tapp notifications? Don’t worry! We have solutions!

The latest Android and iOS operating systems have many ways for you to control your notifications. On top of that, Android phone manufacturers have each added their own modifications so you can control notifications in great detail.

If you’re missing out on notifications please check the list below for your phone type and the settings you can (and should) change.

iOS (Apple) Users

Most of our users use Apple Phones which have the iOS operating system.

In this case, if you are not getting notifications:

Are notifications definitely enabled? Not just ‘allowed’ but all the various bits are on?

To properly really enable notifications please:

  1. Go to Settings then to Notifications
  2. Once in Notifications, scroll down until you find Teacher Tapp and then click on it
  3. Click the button to ‘Allow Notifications‘ so that it turns green (if not already)
  4. Then make sure the three options – Lock Screen, Notification Centre, & Banners – are ticked
  5. You should now see Banner Style, make sure this is set to persistent
  6. Next, click the buttons alongside Sounds and Badges so that both buttons turn green (if not already)
  7. Finally, make sure the Show Previews option is set to always. To do this click on the option and select always

It should all look like this:

  • Are you in Do Not Disturb mode?
    When the ‘Do Not Disturb’ is turned on, a moon icon will appear in the status bar. With Do Not Disturb feature, iPhone or iPad users will get alerts in a quiet way. It may be one of the reasons for iPhone text message sound not working. There are two ways to turn Do Not Disturb off:

     

    • Choose “Settings” > “Do Not Disturb” to turn it off.
    • Swipe up from the bottom of the screen and tap moon icon.

If your notifications are still not working after all this, please do let us know by sending a message via ‘Contact Us’ in the top right-hand menu in the app.

Android Phones

Android allows different manufacturers to customise their settings. Hence, the steps to resolve notification issues vary by phone model and which version of the Android system you are on.

Basic Troubleshooting

  • Confirm that:
    • Your phone is connected to the internet.
    • Your phone is not in airplane mode. (Android phone Settings > Network & Internet > toggle to turn Airplane mode on and off.
    • You have access to data switched on
  • If you are on a school or corporate Wi-Fi that has firewall restrictions in place, contact the network administrator. Make sure that if you have a VPN (e.g. NordVPN or ExpressVPN) installed it’s not restricting Teacher Tapp’s ability to connect to the internet.
  • Update to the latest version of Teacher Tapp Android by going to the Google Play Store.
  • Check that you have enabled notifications on your phone.
    • Android Settings > Apps (then Manage Apps for some users) > Teacher Tapp > Check on Show notifications.
    • Teacher Tapp Settings > Notifications > Enable message notifications.
  • Confirm that the date and time settings for your phone are set correctly for your time zone.
  • Check that you have free space in internal memory, not the SD card. You can free up space by deleting apps that are not on the SD card.

Operating System Specific Settings

You can check which operating system you are on by going to System Settings > About Phone (Software Info) and look for Android version.

Android 6

  • Make sure all of Teacher Tapp’s permissions are granted.
  • Go to Android Settings app > Apps & Notifications (depending on your device, this may look different) > Teacher Tapp > App Permissions (depending on your device, this may look different) > Turn permissions on.
  • Confirm Teacher Tapp is enabled to work when ‘Do not disturb’ mode is on (Android phone Settings app > Sound > Do not disturb > Disable).
  • Check that Teacher Tapp is excluded from battery optimization (Advanced settings toolbar icon > Battery optimization > select ‘All apps’ > Teacher Tapp > select ‘Don’t optimize.’ > Done > Restart your phone).
  • Go to Android phone Settings > Apps > Advanced settings toolbar icon > Special access > Battery optimization > select ‘All apps’ > Teacher Tapp > select ‘Don’t optimize.’
  • Go to Android phone Settings > Battery > MENU > Battery optimization > select ‘All apps’ > Teacher Tapp > select ‘Don’t optimize.’
  • Go to Android phone Settings > Apps > Advanced settings toolbar icon > Ignore optimizations > select ‘All apps’ > Teacher Tapp > select ‘Allow.’
  • Enable background data (Go to Android phone Settings > Data usage > Cellular data usage > Teacher Tapp > Background data > Enable Unrestricted data usage).

Android 7

  • Follow steps for Android 6 above.
  • Enable background data (Go to Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Teacher Tapp).

Android 8 and above

  • Follow steps for Android 6 above.
  • Enable Teacher Tapp to run in the background by:
    • Go to Android phone Settings > Apps > App Info > tap our app > Battery > turn on the ‘Background activity’ option.
    • Go to Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Teacher Tapp.

Phone-Specific Settings

Asus/ZenFone

  • Go to Android phone Settings > Power management > Auto-start manager > DOWNLOADED page > select ‘Allow’ for Teacher Tapp.

HTC

  • Go to: Boost+ app > Optimize background apps > Teacher Tapp > select ‘Off.’

Huawei

Check and change the following settings:

  • Android phone Settings > Apps > Apps > Teacher Tapp > Power Usage Details > App Launch > Set to Manage Manually and enable these options: Auto-Launch, Secondary Launch, and Run in Background.
  • Phone Manager app > Battery manager (or Energy Saver) > Protected apps > Enable Teacher Tapp.
  • Android phone Settings > Advanced Settings > Battery manager (or Energy Saver) > Protected apps > Enable Teacher Tapp.
  • Android phone Settings > ‘All’ tab > Protected apps > Enable Teacher Tapp.
  • Phone Manager App > Protected apps > Enable Teacher Tapp.
  • Android phone Settings > Apps > Advanced/Special Access > Ignore battery optimizations > All Apps (drop down) > Enable Teacher Tapp.
  • Android phone settings > Battery > Launch > Teacher Tapp.
  • Android phone settings > Apps > Teacher Tapp > Data usage > Background Data > Enable.
  • Android phone Settings > Notification panel & status bar > Notification center, find Teacher Tapp and activate Allow Notifications and Priority Display.

Lenovo

Check and change the following:

  • Android phone Settings > Power manager > Background app management > add Teacher Tapp to the unrestricted list or allow Teacher Tapp to auto-start.

Nokia

Check and change the following:

  • Android phone settings > Battery > Background activity manager > ensure that the toggle is disabled for Teacher Tapp.

OnePlus

Check and change the following:

  • Android phone Settings > Apps > Gear icon > Apps Auto-launch > Enable Teacher Tapp start-up in the background.
  • Android phone Settings > Battery > Menu > Aggressive Doze & App Hibernation > Disable this mode or prevent Teacher Tapp from being limited in this mode.
  • Android phone Settings > Apps > Menu > Auto Run > Disable this mode or prevent Teacher Tapp from being limited in this mode.

Oppo

Check and change the following:

  • Apps > Security center > Privacy permissions > Auto-run management (or Startup manager) > Enable Teacher Tapp.
  • Android phone Settings > Application management > Running tab > Enable Teacher Tapp.

Samsung

Check and change the following:

  • Android phone Settings > Apps > Teacher Tapp > Mobile data > Allow background data usage
  • Android phone Settings > Security > Auto-start management > Enable Teacher Tapp.
  • Android phone Settings > Wi-Fi > Advanced > Always keep Wi-Fi on during sleep.
  • Android phone Settings > Device Maintenance > Battery > MENU > App Power Monitor > Disable or selectively choose apps to sleep from Settings > Device Maintenance > Battery. Make sure to exclude Teacher Tapp from the sleep list.
  • Android phone Settings > Device Maintenance > Battery > Power saving mode > Disable ot adjust to MID.
  • Android phone Settings > Battery > Detail > Teacher Tapp > Turn off.
  • Apps drawer > Smart manager > Battery > Detail > Teacher Tapp > Turn off.
  • Android phone Settings > Battery > Battery usage > MENU > Optimize battery usage > select ‘All apps’ > Disable Teacher Tapp.
  • Android phone Settings > Battery > Unmonitored apps > Add apps > Teacher Tapp > Done > Restart your phone.
  • Samsung 8: Android phone Settings > Apps > Menu > Special Access > Optimize battery usage > select the drop down which likely states ‘apps not optimized’ and switch to ‘all apps’ > find Teacher Tapp and tap on the switch to turn it off.

Sony

Check and change the following:

  • Android phone Settings > Storage & memory > turn off the ‘Smart cleaner’ option or continue to tap the three dots at the top right > Advanced > add Teacher Tapp to the whitelist.
  • Android phone Settings > Power management > Tap STAMINA mode > Apps active in standby > add Teacher Tapp to the whitelist.

Vivo

Check and change the following:

  • Apps drawer > iManager > App manager > Autostart manager > allow Teacher Tapp to auto-start in the background.

Xiaomi / MIUI

Check and change the following:

  • Apps drawer > Security app > Permissions > tap Autostart > Enable Teacher Tapp.
  • Android phone Settings > Services > Security > Permissions > Autostart > Enable Teacher Tapp.
  • Android phone Settings > Additional Settings > Battery and Performance > Manage apps’ battery usage > turn ‘Power saving modes’ off > open the Security app > navigate to Permissions > add Teacher Tapp to Autostart > invoke Task Manager > find Teacher Tapp > drag it downwards until the padlock icon appears.
  • Android phone Security app > Settings > Data usage > Allow background data.

Unlisted phone/OS

If your phone or OS is not listed, you can search for specific settings on your phone in the following categories

  • Notifications
  • Priority mode
  • Battery power and optimization
  • Background permissions
  • Autostart